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Authentic K-beauty, sourced in Korea every week

Returns & Refunds

Written for cosmetics: what we replace, what we can't take back, and how pre-order cancellations work.

Last updated 27 Oct 2026

Damaged, wrong or expired items

If an item arrives damaged, is not what you ordered, or is past its expiry date, we'll replace it or refund it in full. Please message us on WhatsApp within 3 days of delivery with your order number and a photo or short unboxing video of the item and its packaging.

Opened or used products

For hygiene and safety, cosmetics that have been opened, unsealed or used can't be returned or exchanged, unless they are faulty.

Changed your mind

Unopened, sealed items can be returned within 7 days of delivery. Return delivery is paid by you, and we refund the item price once it reaches us in its original condition.

Cancelling a pre-order

  • You can cancel free of charge until your order's status changes to “Ordered from Korea”. Use the link in your order message or the tracking page.
  • After that, the products have been bought for you and the order can't be cancelled, unless the batch is delayed: then we message you with new dates and a link to cancel for a full refund.

Refusing a cash-on-delivery parcel

Pre-order items are bought specially for you. Refusing a COD parcel without a valid reason costs us the purchase and two-way delivery, so numbers with repeated refusals can no longer order with cash on delivery.

How refunds are paid

Refunds are sent by bank transfer or mobile wallet (JazzCash or Easypaisa) within 5 working days of approval.